With SmartHub, your online billing experience is smarter and easier!

Managing your account can feel complicated. With our SmartHub tool, it won’t be. You’ll save time and money with the ability to quickly pay your bill, monitor usage and more — all at any time from anywhere.

Get Connected!

Staying connected to your JCE Co-op account has never been easier. Our convenient mobile app is available for both Apple and Android devices. Download the free app now!

 

Apple App            Google App

                               

Register for SmartHub!

Attention Auto Pay Members! 

If you had automatic payments set up through JCE Co-op, you'll need to set them up again in SmartHub. This applies to everyone using a credit or debit card, or an electronic check for recurring payments. Follow the steps below.

If your bill was created before Auto Pay was turned on, this bill will need to be paid manually at this time, but once Auto Pay is active, all future bills will be paid automatically.

#1

Retrieve your NEW account number, it is listed on your new JCE statement. JCE will also send new account numbers via email, if we have an active email address on file. 

#2

Register for SmartHub or Log in if you already set up your account. 

#3

Set up Auto Pay in just a few clicks, see step-by-step Auto Pay Guide for the SmartHub Mobile App or for the SmartHub Desktop Portal. 

#4

Rest easy knowing your bills will be paid on time! 

When you sign up for automatic payments, you'll get a $5 bill credit per service you have in the first month after you sign-up.
 

Sign up for Auto Pay and More!

How Can SmartHub Help You Control Your Account?

Our SmartHub web portal or mobile app will keep you informed and show you where to save time and money on your bills.

  • Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
  • Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
  • Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
  • Usage Monitoring: Avoid the stress of an unexpectedly high bill. Monitor your homes energy use, make money-saving decisions about your account, and lower your bill.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

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Understanding Your Bill

As a result of our software upgrade, your bill has a new look. You will find the same important information with some new features to make managing your account even easier. We also have more room to share detailed messages with our members, click to learn more.

Frequently Asked Questions (FAQs)

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

No. You can continue to pay by mailing a check, dropping off cash or check to our business office or payment over phone.

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be our employee, please report it to us.