Late Payment Policy
Due Dates
| Cycle 1 | Cycle 2 | Cycle 3 | Broadband Accounts | |
|---|---|---|---|---|
| Billing Date | 7th of the month | 14th of the month | 24th of the month | 3rd of the month |
| Due Date | 28th of the month | 5th of the month | 15th of the month | 24th of the month |
| Territory | Apple River, Hanover, Stockton, Albany, Chadwick, Erie, Fenton, Mount Carroll, Lanark, Morrison, Geneseo, Atkinson, Prophetstown, Annawan, Colona | Fulton, Savanna, Thomson | East Dubuque, Elizabeth, Galena, Scales Mound | All communities |
- All members are expected to promptly pay their bills in order for the co-op to meet its financial obligations. The co-op will make every effort to ensure that information on all members’ accounts and bills are current and accurate.
- All member’s bills will be rendered on a monthly basis and all accounts are due on or before the due date printed on each member’s monthly bill. Failure to receive bill will not release the member from their payment obligation to the co-op for services provided.
- Bill due dates that fall on a weekend or holiday will not be considered delinquent until the next regular business workday of the co-op.
- All members are responsible for the payment of the amounts billed by the co-op until such time as the member or his/her/their constituted agent notifies the co-op that said service is to be disconnected.
- If payment from any member is not received by the due date, the balance will be considered past due and a delinquent fee of 1.5% will be assessed and applied to the member's account. The member is responsible for payment of the member’s account regardless of whether the member received a bill or not.
- Members can pay their bill online at any time day or night, 7 days a week. It’s fast, secure and free. Payments made online are credited immediately.
- Another convenient option is Auto Pay from either your checking account or debit/credit card. Never worry about being late again.
Delinquent Fees
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Electric and natural gas accounts: If payment is not received within two business days of the due date, a delinquent notice will be issued to the member, including ways to pay, assistance agency information and a printed disconnect date.
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Broadband and VoIP accounts: You will receive an email notification and automated call reminder prior to being disconnected.
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Prudent judgment by management will be used to make decisions in regards to disconnecting service in extreme weather conditions, in situations where severe financial or economic loss will occur, or when public health is a concern.
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If the member’s delinquent account is not satisfied by the disconnect date, the delinquent account will be subject to being disconnected. Before service can be reconnected to a member’s account disconnected for non-payment, the following must be paid by the member to the co-op:
- The past due amount of the member’s account
- The collection fee
- The disconnect fee is billed on the next billing and the reconnect fee is collected at the time of past due payment
- Any applicable overtime charge
- Any other outstanding indebtedness held against the member
- Members disconnected for non-payment, and remaining off for 7 calendar days, will be required to pay all unpaid balances and a security deposit of $500 before reconnection of their service. If a member reconnects at the same location, additional fees may apply.
- The co-op may employ a third party collection agency to handle any of the co-op’s collections activities. All third party collector(s) of the co-op will adhere to the Fair Debt Collection Practices Act of 1996. The co-op may assess any and all fees relating to the collections process according to the approved schedule of fees.
Insufficient Funds or Returned Checks
- When a member, in the course of paying their bill(s), establishes 2 returned checks within a 12 month period, their account will be restricted from receiving check payments, and all future payments must be paid by either cash, certified check or card for 12 months. No checks will be accepted by the co-op from that member for a period of 1 year following their latest returned check.
- In the event a member’s check is returned to the member’s financial institution, the member’s check, together with a processing fee ($20), will be assessed.
Reconnection of Electric or Gas Service
- Reconnection fees/charges will be assessed to the member based on regular or after business hours schedule according to Schedule of Fees.
- Disconnect fee for regular office hours — $50
- Reconnect fee after hours — $150
- Members disconnected due to non-payment reasons who pay all applicable reconnect charges, deposits and fees; will have their service restored same day, up until 10 p.m. Payments received after 10 p.m. will be reconnected the following business day, or weekend day when an after-hours fee has been paid.
Reconnection of Broadband Service
- $25 fee and only performed during business hours at this time.
Payment Extension
- Member delinquent dates may be extended by management after review of individual member circumstances.
- No billing arrangement will be made for a member’s account if 2 previous billing arrangements have been broken by the member within a 12 month rolling calendar period.
- If you can't make a monthly payment, call the office at 800-858-5522 or stop by one of our offices during regular business hours, JCE offers several different payment options. We understand that circumstances happen, you may also be eligible for energy assistance. If we do not hear from you, your service may be disconnected.
Payment Drop Box Locations
Elizabeth
P.O. Box 390
793 U.S. Route 20 West
Elizabeth, Illinois 61028
Savanna
103 Chicago Avenue
Savanna, Illinois 61074
Geneseo
1004 S. Chicago St.
Geneseo, Illinois 61254
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