SmartHub is Coming Soon!
JCE Co-op is migrating to new billing and accounting software as part of our ongoing efforts to improve services and operational efficiencies. The new system has benefits for members and the cooperative. Save time and money by managing your account anytime from anywhere.
If you are having difficulty paying energy bills, please contact us at 800-858-5522 or check these resources to see if you are eligible for financial assistance.
As part of this update, our service territory is now divided into three billing cycles. While some accounts will remain on their current schedule, many will see new billing and due dates starting in August.
This will not affect fiber and phone services, which will remain on the same cycle they are on currently.
What Does This Mean for You?
New Billing Cycles
Your billing and due dates may now fall on different days. This change officially begins this month—August 2025.
Review the Changes
Please review the billing cycle map or chart provided to see which cycle your location now falls under.
Update your Payment Method
If you're enrolled in automatic payments, be sure to adjust your settings to reflect your new due date starting in August.
Check the table below to see your updated billing cycle. If you have any questions or need help updating your payment information, please contact our member care team at 800-858-5522.
| Cycle 1 | Cycle 2 | Cycle 3 | |
|---|---|---|---|
| Billing Date | 7th of the month | 14th of the month | 24th of the month |
| Due Date | 28th of the month | 5th of the following month | 15th of the following month |
| Territory | Apple River, Hanover, Stockton, Albany, Chadwick, Erie, Fenton, Mount Carroll, Lanark, Morrison, Geneseo, Atkinson, Prophetstown, Annawan, Colona | Fulton Savanna Thomson |
East Dubuque |
Members in Cycle 1: This includes the areas of Apple River, Hanover, Stockton, Albany, Chadwick, Erie, Fenton, Mount Carroll, Lanark, Morrison, Geneseo, Atkinson, Prophetstown, Annawan and Colona.
Your bills were created on August 7th and due on August 28th. You might notice your latest bill shows a past due balance in the top right corner of your bill. If your previous bill’s due date fell after your new bill issued, the balance simply carried forward on your new bill — don’t worry! This is just part of the change to the new cycle. Your account is not behind, and you will not be charged late fees, reported to credit agencies or disconnected because of this.
You can pay by your old due date or your new due date. If you need more time, just call us and we can set up a payment plan. If you are on auto-draft, both balances will draft on your new bill’s due date, or the date you selected in your auto-pay profile. If you have selected a specific day of the month to pay, please be sure to check your draft date to ensure it falls before your new due dates.
Members in Cycle 2: This includes areas of Fulton, Savanna, and Thomson.
Your bill was created on the 14th of the month and always be due on the following 5th of the month. You may notice that your bill issued on August 14th will have more or fewer days of service than normal. This would be due to re-aligning your account to one of our new bill days. For members with longer bill cycles, if you are struggling to pay your bill, and you need additional time to make your payment, please don't hesitate to reach out to our offices to set up a payment plan that suits your needs.
Members in Cycle 3: This includes East Dubuque, Elizabeth, Galena and Scales Mound.
Your bills will be created on the 24th of the month and always due on the following 15th of the month. You may notice that your bill issued on August 24th will have more or fewer days of service than normal. This would be due to re-aligning your account to one of our new bill days. For members with longer bill cycles, if you are struggling to pay your bill, and you need additional time to make your payment, please don't hesitate to reach out to our offices to set up a payment plan that suits your needs.
For all Members: For members enrolled in auto-draft, please note that payments will be processed according to the new due date. If you have set a specific draft date in your auto-pay profile, please review it to ensure it falls before the new due date for your cycle. If you schedule your payment through your online banking, please make sure to update your scheduled date to the new due date.
Attention Debit and Credit Card Auto Pay Members!
If you are currently registered for Auto Pay with a debit or credit card you will be required to re-register for Auto Pay in our new SmartHub payment system. Take note of the below dates. We will have a grace period regarding late fees.
important Dates
After 4:30 p.m. Central standard Time (CST) on Friday, October 31, no payments will be able to be made via debit or credit card on the website during this transition period.
Cash and check payments can still be made in our lobby, checks can be mailed or dropped in our night drop box or payments made by phone.
After we launch on November 3, we will have instructions on how to register your account and re-activate your Auto Pay settings on our SmartHub support jcecoop.com/smarthub.
Please call us at 800-858-5522 with any additional questions.
How Can SmartHub Help You Control Your Account?
Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.
- Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
- Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
- Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill
Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can continue to pay by mailing a check, dropping off cash or check to our business office or payment over phone.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be our employee, please report it to us.