Our new billing cycles for electric and natural gas services have started, and members may notice a few things on their bills in August.
Members in Cycle 1: This includes the areas of Apple River, Hanover, Stockton, Albany, Chadwick, Erie, Fenton, Mount Carroll, Lanark, Morrison, Geneseo, Atkinson, Prophetstown, Annawan and Colona.
Your bills will be created on August 7th and will be due on August 28th. You might notice your latest bill shows a past due balance in the top right corner of your bill. If your previous bill’s due date fell after your new bill issued, the balance simply carried forward on your new bill — don’t worry! This is just part of the change to the new cycle. Your account is not behind, and you will not be charged late fees, reported to credit agencies or disconnected because of this.
You can pay by your old due date or your new due date. If you need more time, just call us and we can set up a payment plan. If you are on auto-draft, both balances will draft on your new bill’s due date, or the date you selected in your auto-pay profile. If you have selected a specific day of the month to pay, please be sure to check your draft date to ensure it falls before your new due dates.
Members in Cycle 2: This includes areas of Fulton, Savanna, and Thomson.
Your bills will be created on the 14th of the month and always be due on the following 5th of the month. You may notice that your bill issued on August 14th will have more or fewer days of service than normal. This would be due to re-aligning your account to one of our new bill days. For members with longer bill cycles, if you are struggling to pay your bill, and you need additional time to make your payment, please don't hesitate to reach out to our offices to set up a payment plan that suits your needs.
Members in Cycle 3: This includes East Dubuque, Elizabeth, Galena and Scales Mound.
Your bills will be created on the 24th of the month and always due on the following 15th of the month. You may notice that your bill issued on August 24th will have more or fewer days of service than normal. This would be due to re-aligning your account to one of our new bill days. For members with longer bill cycles, if you are struggling to pay your bill, and you need additional time to make your payment, please don't hesitate to reach out to our offices to set up a payment plan that suits your needs.
For all members: For members enrolled in auto-draft, please note that payments will be processed according to the new due date. If you have set a specific draft date in your auto-pay profile, please review it to ensure it falls before the new due date for your cycle. If you schedule your payment through your online banking, please make sure to update your scheduled date to the new due date.
1-800-858-5522
Office hours: Monday–Friday, 7:30 a.m.–4:00 p.m.
You can also pay anytime, 24/7, through our after-hours call center.