Our new billing cycles have started, and members in our new Cycle 1 were billed last night. These include the areas of Apple River, Hanover, Stockton, Albany, Chadwick, Erie, Fenton, Mount Carroll, Lanark, Morrison, Geneseo, Atkinson, Prophetstown, Annawan and Colona.

You might notice your latest bill shows a past due balance in the top right corner of your bill. If your previous bill’s due date fell after your new bill issued, the balance simply carried forward on your new bill — don’t worry! This is just part of the change to the new cycle. Your account is not behind, and you will not be charged late fees, reported to credit agencies or disconnected because of this.

You can pay by your old due date or your new due date. If you need more time, just call us and we can set up a payment plan. If you are on auto-draft, both balances will draft on your new bill’s due date, or the date you selected in your auto-pay profile. If you have selected a specific day of the month to pay, please be sure to check your draft date to ensure it falls before your new due dates.

1-800-858-5522
Office hours: Monday–Friday, 7:30 a.m.–4:00 p.m.
You can also pay anytime, 24/7, through our after-hours call center.